Overview
Efficient, proactive, process management
Reshaping the way multinational business is conducted is essential for your contract and claims certainty needs. Our proactive process management identifies any clients concerns and servicing requirements well before inception and renewal ensuring efficient program implementation, regulatory compliance, contract certainty and smooth claims handling with no gaps in local policy coverage.
Consistent, world-wide, world-class multinational service
Our investment in technology and people ensures globally consistent and seamless service wherever you are in the world: the same processes, performance standards, contract certainty and regulatory compliance.
One Globe - Many Solutions
No matter where you are in the world, you need to know that you can rely on global expertise with locally tailored solutions. Multinational brokers and clients choose AIG for our broad industry expertise and servicing of multinational programs no matter how complex the requirements. And, as global regulations and local markets continuously evolve, you can count on us to keep abreast of and respond rapidly to regulatory changes that affect our clients. Going beyond conventional insurance, you have access to a range of cutting edge risk management services to mitigate risk throughout the world, including:
Multinational Claims Case Studies
Our mulitnational client's French subsidiary was accused of unfair competition by a new business founded by its former director. It was alleged that our client hindered the new business and its ability to compete by spreading, rumours, including poor quality products and embezzlement. Our client's D&O policy in France excluded unfair competition (which is the local market practice), but our master policy was designed to ensure consistency of coverage across the multinational's organisation, covered the allegations and allowed our expert Financial Lines claims team to mount a full defense of the slander claim on behalf of our client.
With severe impending flooding in Queensland, affecting an area the size of France and Germany combined, we had several multinational clients with potential exposures in the region. Our claims and risk engineering experts were immediately on the scene to help our clients establish what dangers they were in and what preventative measures could be quickly taken to reduce their exposures.
Ater heavy rain and flooding, large areas of our multinational client's hotel were left covered in mud and silt containing raw sewage. Speed was essential and due to pre-loss claims planning, we were able to arrange the rapid deployment of a specialist damage management company, and our client's hotel was completely cleaned, sanitised, restored and reopened before any other in the area. This allowed our client to minimise downtime and capitalise on the increased business following this catastrophic event.
"In the event of a major Property Damage claim we will confirm coverage as quickly as possible and advance our policyholders up to 50% of an agreed loss estimate within 7 days for property damage, repairs, clean-up costs, and extra expense."
A major fire at our multinational client's industrial warehouse spread through multiple floors causing substantial fire and smoke damage to buildings and stock. Our claims adjuster was on-site within 24 hours, established liability immediately and we were able to make a £5m advance payment within 7 days that was greatly welcomed by the client and broker.
The huge earthquake, tsunami and nuclear damage unleashed Japan's biggest crisis since the war, killing thousands, wreaking widespread damage and destruction on homes and businesses. Our claims teams delivered tons of emergency supplies of food, water and petrol to locations throughout the region by truck, courier and private jet. Geographic Information Systems helped allocate claims resources where it was needed most and claims staff in the field were equipped with iPads to make the claims process as fast as possible.
One of our multinational clients claimed for damage to a promotional sports car in Bulgaria. Crash damage meant it was inoperable and marooned in Bulgaria. An expert inspection of the car was critical, but no experts were available locally. Shipping the car to Italy for inspection was not an option because of customs issues and tax implications, but the situation presented us with no difficulties; using our worldwide network we located the right specialist in Greece, who we flew to Bulgaria to inspect the vehicle.
